Shipping & Returns

Returns and Refunds

If you are not completely satisfied with the manufacturing quality of your purchase we offer a 30 day money-back guarantee from the time you received the goods providing the goods are returned to us in their original condition and undamaged. In the case of skin care products and fragrances, items returned must be UNUSED and UNOPENED. No returns will be accepted without an authorisation.

If you are dissatisfied with your purchase please contact us so that we can resolve any problems.

We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and a replacement will be sent out to you.

All postage and insurance costs involved in returning products to Pak-Rite (SA) Pty Ltd are the responsibility of the buyer.

Please note that Pak-Rite (SA) Pty Ltd will not provide a refund for incorrect product choices or changes in taste.

Delivery

All orders through Pak-Rite will be delivered within 10 working days.

Information Collection and Use

Pak-Rite (SA) Pty Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information, including email addresses, to third parties. However, at times it will be necessary for us to share your information with certain companies that perform services for us, such as delivering your order.

In order to use the Pak-Rite (SA) Pty Ltd website, we may require information from you in order to provide you with the best possible service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Pak-Rite (SA) Pty Ltd is done so via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.

Ordering

We request information from the user on our order form. Here a customer must provide contact information (like name and delivery address) and financial information (credit card number, expiry date, billing address). This information is used for billing purposes to verify the customer and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the customer. This information is taken in a secure area, it is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances. Only the customer's name and delivery details are forwarded to us to match with their order for despatching.

Links

This web site contains links to other sites. Pak-Rite (SA) Pty Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Product Updates

If a user wishes to subscribe to our product update service, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to us quoting the email address you used to create your account. We will remove your name from our distribution lists within 48 hours.

Security

All credit card transactions are completed via a secure hosted gateway at Ctel Technologies. When our order form asks users to enter credit card details, that information is protected by industry standard encryption software - SSL (Secure Socket Layers). Your transaction is completed in this secure environment, and your credit card details are not stored on our server, or those at Ctel If you have any questions about the security of our web site, please contact us.